HOPE ISLAND RESORT FITNESS CENTRE (“we” or “us” or “our”)
respects your privacy and we are committed to the protection of personal
information. We follow the National Privacy Principles in the Privacy Act
1988 (Cth).
The purpose of this Privacy
Statement is to let you know how we collect, use and disclose personal information.
Collection
We collect personal information
so that we can provide you with our services and products and to manage our
activities. We only collect personal information that is relevant and where
necessary.
The type of personal information
we collect will depend upon the reason for its collection. Generally, for
the provision of health and fitness services this may include address and
contact details, date of birth, next of kin, health service provider details
and medical record details. If you are interested in our services and products,
the type of information we collect will include financial details.
We collect personal information
about you in a number of ways including:
directly from you, such as
when you:
contact us about our services
or products;
fill in an membership application
form;
subscribe to our newsletters
or mailing lists;
enter your personal details
on our website (for example during registration or application for membership);
provide information by phone
or in documents sent by fax or email;
enter promotions, competitions
or giveaways; or
make a payment or donation
to us;
from other health professionals;
from organisations which we
might be working together with when providing you with services or products;
from your representatives
including guardians, trustees, executors and attorneys;
from publicly available sources of information;
from credit-reporting and
fraud-checking agencies and credit providers for credit related purposes
such as creditworthiness, credit rating, credit provision and financing;
from our own records of your
dealings with us; or
when legally required to do
so.
Where reasonable and practicable,
we collect personal information directly from you rather than a third party.
In an emergency, we may need to collect information from a family member,
friend, carer or other person.
When we collect personal information,
we collect it in a way that is lawful, fair and not intrusive.
We do not collect sensitive
information about you without your consent.
Use & Disclosure
Except as provided for in the
case of our Direct Debit Service Provider below, personal information which
we have collected for a particular purpose will not be used for any other
purpose, unless the purpose is related to the main purpose for which we collected
the information and you would reasonably expect us to use or disclose the
information for that other purpose.
Personal information which we
collect may be used by us::
to identify you;
in providing services or products
to you and the administration and management of
those services and products;
to provide you with information
about our services and products;
to develop and improve our
services to you;
for fundraising purposes;
in undertaking risk assessment
and management; or
in gathering data and disclosing
data to third parties such as:
insurance brokers and insurers;
credit reporting agencies;
financial institutions including
our own bankers;
our professional advisors,
including our accountants, auditors and lawyers;
service providers; and
industry groups having a legitimate
reason to receive such information,
as necessary from time to time for our organisation’s
functions.
Personal information which we
collect may be provided to the Direct Debit Service Provider and used by
the Direct Debit Service Provider for the purpose of assisting to service
its products and for promoting its other products and services.
If you provide us with personally
identifiable information, you may receive from time to time, telephone calls,
emails or letters containing information about us. You agree to receiving
emails and letters from us including information not only on the areas of
interest you have indicated but all types of news and information on our
services and products. If you do not want to receive them, please contact
us. You may be asked to indicate your preference to receiving promotional
material, when submitting information to us.
We may employ other companies
or individuals to assist us in providing our services, or to provide certain
services such as analysing customer lists, providing marketing assistance
or consulting services. These third parties may have access to information
needed to perform their function but, except in the case of the Direct Debit
Service Provider as referred to above, cannot use that information for other
purposes.
We do not provide any personal
information to any third parties other than where required by law or as set
out in this Privacy Statement.
We will not sell, trade or rent
your personal information to others. We may provide aggregate statistics
on our customers and users of our website to third parties such as advertisers,
but these statistics will include no personally identifying information.
We co-operate with law enforcement
agencies as required by law. We will also use or disclose personal information
if we reasonably believe that it is necessary to lessen or prevent a serious
or imminent threat to the life or health of a person.
Security
All reasonable steps are taken
to ensure that all information is treated confidentially, kept secure and
protected against unauthorised use, modification or disclosure and is maintained
only for the purpose for which it is intended. Your email address will not
be distributed to any third party apart from the Direct Debit Service Provider.
We use secure data communications
technology.
You have the rights given by
the Privacy Act 1988 (Cth) as amended.
Anonymity
Where possible, we give you
the opportunity to deal with us anonymously. We may not however be able to
provide you with our full range of services and products if you do not provide
us with personal information.
Access
All reasonable steps are taken
to correct the information we hold where that information is not accurate,
up-to-date and complete.
You have the right to access
your personal information to ensure that it is accurate, relevant, up to
date and complete. If you believe that any of your personal information is
incorrect, please let us know. There is no fee for requesting access to your
information, however, we may charge you the reasonable cost of processing
your request.
We may decline access to your
personal information in special circumstances, such as where allowing you
access could put you or another person at risk of harm, infringes on the
privacy of another person or if we believe that your request for access is
unlawful, frivolous or vexatious.
Intellectual
Property
Intellectual property in all
material sent to you belongs to, is licensed to or is authorised for use
by us. We permit you to print or download extracts from this material for
your personal use only. None of this material may be used for any commercial
or public use, stored in or transmitted to any other website or distributed
in any other form without our prior permission.
Cookies
Cookies that are used in any
part of our website will not be utilised for collecting personally identifiable
information and will only be used for internal management purposes.
Links
Our website may from time to
time contain links to the websites of other organisations which may be of
interest to you. If you access linked sites, you do so at your own risk.
We do not operate or control these third party sites and we are not responsible
for their contents, operation, privacy, accuracy or security policies. This
Privacy Statement does not cover any linked sites.
Contact Us
If any personal information
you submit changes, please update that information by contacting us.
We may from time to time make
changes to this Privacy Statement. The latest version of our Privacy Statement
is available on our website. You can also contact us to obtain a copy our
Privacy Statement.
Requests for information about
our Privacy Statement are welcomed. For further information on our Privacy
Statement please contact: Graham Matthews, General Manager, Hope Island Resort
Fitness Centre, Hope Island Resort, QLD 4212, Phone (07) 5510 9996
